Effective date: September 20, 2026
This policy applies to products purchased directly from Garden Dominion LLC DBA Garden Dominion Supply ("GDS," "we," "us," or "our") through our website, store, sales team, or commercial account program. Purchases made from another retailer or distributor must ordinarily be returned through that seller.
Our voluntary return program applies to eligible products that a customer no longer wants or ordered incorrectly. Different rules apply to products we shipped incorrectly, shipping damage, shortages, defective products, recalls, and warranty claims. Those rules appear below.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including applicable consumer warranty rights. Where applicable law provides greater protection, that law controls. An authorized written agreement may provide different commercial terms. Changes to this policy apply prospectively to purchases made on or after their effective date.
1. Ordinary returns: eligibility and deadlines
Request authorization within 30 calendar days after delivery or pickup. For an in-store purchase taken home the same day, the purchase date is the start date. For partial shipments, the period starts separately for each delivered item.
An ordinary return must:
- Have been purchased directly from GDS and be identifiable by an invoice, receipt, or other verifiable proof of purchase.
- Be unused, uninstalled, unaltered, and in resaleable condition.
- Include original packaging, intact seals where applicable, manuals, accessories, components, and identifying labels or serial numbers.
- Have been stored and handled according to the product label and manufacturer instructions.
- Not fall within the ordinary-return exclusions in Section 3.
Opening the outer shipping carton for inspection does not itself disqualify a return. Opening a sealed product container, using the product, or discarding required retail packaging may affect eligibility. These conditions do not automatically bar a valid defect, damage, or warranty claim.
Following written authorization, ship the item or deliver it to the authorized return location within 14 calendar days, unless the authorization provides another deadline. Contact us before that deadline if an extension is needed. Meeting the request deadline does not guarantee approval after inspection.
2. Return fees and refund method
| Purchase type | Ordinary-return restocking fee | Ordinary-return remedy |
|---|---|---|
| Commercial/wholesale account orders, including pickup and delivery | Up to 30% of the net merchandise price of the accepted returned quantity | GDS store/account credit |
| Noncommercial website, phone, email, and delivered orders | Up to 30% of the net merchandise price of the accepted returned quantity, at the discretion of GDS | Refund to original payment method, subject to verification |
| Noncommercial retail purchase completed in-store | No standard restocking fee | Refund to original payment method, subject to verification |
Commercial account orders follow the commercial rules even when collected at our store, unless the order confirmation states otherwise.
The applicable restocking percentage, up to 30%, will be disclosed in the written return authorization before the customer sends the goods back. The net merchandise price is the price actually charged after applicable discounts. The restocking fee does not apply to sales tax or freight. Applicable tax adjustments will be made as required by law. We will explain any authorized deduction when we approve the return.
For an ordinary return, original shipping, delivery, handling, and separately performed service charges are nonrefundable. The customer pays return transportation and any agreed pickup charge. We do not retroactively charge previously free shipping unless that specific condition was disclosed and agreed before purchase.
No ordinary-return restocking fee applies to an item we supplied incorrectly or an approved damage or defect remedy for which GDS is responsible.
3. Products excluded from ordinary returns
The following items are not eligible for returns due to a change of mind or customer ordering error. This policy serves as notice of these restrictions.
- Special-order, custom-built, made-to-order, configured, or customer-specific products.
- Cut-to-length tubing, hose, wire, film, fabric, and other cut materials.
- Live beneficial organisms, biological controls, and other perishable live products.
- Opened or unsealed nutrients, fertilizers, additives, pesticides, disinfectants, chemicals, growing media, seeds, or other consumables.
- Products requiring controlled storage or handling when storage conditions cannot reasonably be verified, if identified as nonreturnable before purchase.
- Used or installed equipment, electrical components, pumps, irrigation components, and lighting, except under an applicable claim or warranty process.
- Opened personal protective equipment or hygiene-sensitive products that cannot safely be resold.
- Clearance, final-sale, or short-dated items specifically identified as nonreturnable before purchase.
- Incomplete kits, damaged or contaminated goods, and products altered after delivery.
- Redeemed digital products, activated licenses, and completed services, if offered and identified as nonreturnable.
Unopened standard-stock products are not automatically final sale merely because they are nutrients, growing media, or another agricultural input. Any additional product-specific exclusion must be disclosed before purchase.
These exclusions do not eliminate remedies for GDS errors, qualifying damage or defects, recalls, or rights required by law. Hazardous products require separate return instructions even when a claim is approved.
4. How to request a return
Contact support@gardendominion.com or 240-347-7072. Provide your order or invoice number, product name or SKU, quantity, reason for the return, and photographs where relevant. For equipment, include the model and serial number; for consumables, include the lot or batch number and expiration date where available.
Do not ship products back, deliver them to a manufacturer, or give them to a GDS driver without authorization. We will provide a return merchandise authorization (RMA), the correct destination, packing instructions, applicable charges, and the return deadline. Different products may need different destinations.
Authorization permits inspection; it is not a final determination of credit or warranty coverage. Acceptance of a package or pickup by a driver does not itself establish approval. Our drivers cannot approve credits or make policy exceptions.
5. Packaging, pickup, and return transportation
Pack returns securely using suitable outer packaging. Do not place shipping labels directly on retail packaging where that would damage its resale condition. Include the RMA or identifying return paperwork. Use tracking and appropriate insurance for customer-arranged returns, particularly equipment and palletized goods.
For ordinary returns using a customer-selected carrier, the customer is responsible for loss or damage during return transit until GDS receives the goods. For GDS-arranged transportation or a statutory remedy, responsibility is determined by the applicable agreement and law; this section does not shift risk contrary to either.
GDS pickup is subject to route availability and prior written scheduling. Any pickup charge must be quoted and approved beforehand. Goods must be safely accessible, properly packaged, and ready for the agreed collection method.
Never ship leaking containers, hazardous materials, biological products, or contaminated equipment without our specific instructions. Required packaging, labeling, documentation, and carrier restrictions must be followed. Do not dispose of hazardous products contrary to label instructions or law.
6. Delivery inspection, damage, shortages, and incorrect items
At delivery or pickup, check the visible condition and count the packages or pallets against the delivery paperwork. Note specific visible damage or missing packages on the delivery receipt before signing when possible. Photograph affected products, packaging, labels, pallet wrap, and the shipment as received.
Report visible damage, shortages, or incorrect products to GDS within 48 hours after receipt. Report concealed damage promptly after discovery. A clean delivery receipt or a missed reporting target can waive or void an otherwise valid claim.
Preserve the product and packaging until we provide instructions. Do not install, consume, repair, resell, or discard the affected product when doing so could worsen the problem or prevent assessment. Separate leaking or unsafe goods only when safe to do so and follow the label and emergency guidance.
If severe damage makes acceptance unsafe or unreasonable, contact us from the delivery location if practical. Document any refusal and identify the affected portion. Do not refuse undamaged portions solely because another item is affected unless instructed or otherwise entitled to do so.
For a confirmed GDS fulfillment error or a damage claim for which GDS is responsible, we will provide the applicable replacement, repair, refund, or credit and arrange or reimburse reasonable authorized return transportation as appropriate. We will not condition a legally required customer remedy on our recovery from a carrier or supplier.
If the customer arranges pickup by their own carrier, broker, or other transportation provider, the customer assumes the risk of transit loss, damage, shortage, theft, or delay once the correct goods have been properly packaged, loaded, and released to that provider at the pickup location. GDS is not responsible for those transit events or for the acts or omissions of the customer-selected transportation provider. The customer is responsible for selecting the carrier, arranging adequate cargo insurance, and filing and pursuing freight claims directly with the carrier or insurer. GDS may provide available pickup and shipment records without assuming responsibility for the claim. Any different shipping terms expressly agreed by GDS in writing control.
7. Defective products and manufacturer warranties
The 48-hour delivery-reporting target is not a blanket warranty deadline. Report defects promptly after discovery and within any applicable warranty or legal notice period.
Provide proof of purchase, a description of the problem, photographs or video where useful, serial or lot numbers, installation details, and relevant operating conditions. We may arrange reasonable troubleshooting, inspection, or manufacturer evaluation. Do not attempt repairs or modifications that may worsen the problem or compromise evidence; contact us first when practical.
Manufacturer warranties vary by product. Their written terms govern manufacturer-provided coverage, including authorized repair facilities and claim procedures, subject to applicable law. GDS will identify the appropriate process and assist with qualifying claims.
Damage caused by misuse, incompatible installation, improper voltage or pressure, freezing, incorrect storage, contamination, unauthorized modification, or ordinary wear is generally outside defect coverage to the extent permitted by the applicable warranty and law. A coverage decision will depend on the facts and applicable terms, not merely on the category of product.
Diagnostic, repair, or transportation charges for a noncovered issue require advance disclosure and customer authorization. We do not promise a loaner, advance replacement, or reimbursement for independently commissioned repairs unless agreed in writing or required by law.
8. Live organisms, perishable products, and temperature-sensitive goods
Arrange prompt receipt and follow storage, release, and handling instructions immediately. Report apparent arrival or viability problems as soon as possible, preferably within 24 hours, with photographs, delivery time, packaging condition, lot details, and storage information.
The 24-hour period is an evidence-preservation request, not an automatic forfeiture of nonwaivable rights. Assessment may require the supplier's product-specific viability criteria. Avoid general assumptions about appearance or activity without following the supplier's inspection instructions.
Change-of-mind cancellations or returns are generally unavailable after procurement, production, or shipment of a disclosed nonreturnable live product. Manufacturer or supplier claim procedures will be communicated where applicable. Failure to follow documented handling instructions may affect a claim when it caused or contributed to the loss.
9. Special orders, custom products, and drop shipments
Special-order status, specifications, material nonreturnable conditions, deposits, and estimated lead times should be identified in the quote or order confirmation before acceptance. Customers must verify quantities, dimensions, voltage, compatibility, and other customer-selected specifications before approving the order. GDS remains responsible for supplying what was agreed and for obligations imposed by law.
After a special order or custom product has been committed to a supplier, production, or customization, cancellation or change-of-mind return is unavailable unless GDS confirms an exception in writing. This restriction does not excuse nonconforming goods, nondelivery, or legally required refunds.
If we can accommodate a requested change or cancellation, we will first explain any reasonable, documented, nonrecoverable procurement, manufacturing, or cancellation costs and obtain agreement where required. Deposits are not automatically forfeited without regard to the contract, actual obligations, and applicable law.
A drop shipment is not automatically nonreturnable solely because it ships directly from a supplier. Its disclosed product-specific terms control. Contact GDS before sending any return to the supplier.
Estimated dates are not guaranteed appointment dates unless expressly agreed. We will communicate material delays and provide delay-consent, cancellation, and refund options when required by law.
10. Cancellation, refusal, failed delivery, and uncollected orders
Contact us immediately to request cancellation. A request is effective only after GDS confirms it. Standard-stock orders canceled before dispatch or nonrecoverable third-party commitments will be refunded without an ordinary-return restocking fee.
Once an order has shipped, cancellation may need to be handled as a return. For customer-caused refused deliveries, inaccurate delivery details, missed agreed appointments, or inaccessible unloading locations, reasonable documented carrier or redelivery charges may apply. We will explain the charges. We do not impose these charges for a GDS error or an appropriate refusal of defective or damaged goods.
For uncollected orders, we will contact the customer to arrange collection, shipment, or cancellation. Storage fees may apply. Customers forfeit goods and deposits after 1 year.
11. Inspection, refunds, and credits
We aim to inspect ordinary returns within 10 business days after receipt and notify the customer of approval, rejection, or additional information needed. Manufacturer evaluations may take longer; we will communicate material delays.
Approved refunds go to the original payment method where feasible. If that method is unavailable, we will arrange a verified alternative with the original purchaser, consistent with applicable law. GDS processing time and the bank or payment processor's posting time are separate; we do not guarantee a universal 3–5-day posting period.
Approved store/account credits are issued to the original purchasing customer or business account. They are not ordinarily transferable or redeemable for cash, except where required by law or agreed in writing. A credit may be applied to the related open invoice or future purchases, as documented by GDS.
Refunds and credits reflect the accepted quantity, original net price, applicable tax adjustment, and disclosed authorized deductions. A partial return does not entitle the customer to a refund for retained items. Promotional benefits will be adjusted only under terms disclosed with the promotion and as permitted by law.
Exchanges are handled as an approved return and a separate purchase unless we confirm otherwise. Replacement availability is not guaranteed, and a new order does not automatically extend the original return window for previously purchased goods.
12. Commercial accounts and purchases for resale
A return request or pending claim does not itself create a credit memo. Commercial customers must not deduct unapproved returns from invoices. Undisputed amounts remain payable under the agreed credit terms.
GDS supplies retailers and commercial facilities but does not ordinarily accept their customers' returns directly. Retail partners remain responsible for their own customer-facing return commitments unless a written program provides otherwise. Approved upstream defect or warranty claims may still be submitted to GDS with supporting records.
Customers should verify product selection, operating specifications, compatibility, and suitability for their intended application. Assistance, calculators, feeding charts, and general recommendations do not constitute a guarantee of crop yield or profitability.
13. Rejected or unauthorized returns
We will explain why a return is rejected and, where appropriate, provide supporting photographs or inspection findings. We will contact the customer to arrange collection or return shipment. Storage, disposal, diagnostic, or shipping charges automatically begin accruing when you send a product to GDS.
Do not send contaminated or unsafe products without disclosure and instructions. We may refuse unsafe shipments. Goods will be discarded or become GDS property after 90 days.
14. Recalls, disputes, and exceptions
For recalled products, follow the recall notice and contact us for instructions. Ordinary return windows and restocking fees do not replace recall remedies.
Please contact us promptly if you disagree with a decision so we can review the records. A request to contact GDS first does not restrict a customer's lawful payment-dispute, chargeback, regulatory complaint, or court rights. If a refund or credit has already been issued, it will be considered in resolving the same claim to prevent duplicate recovery.
Any discretionary exception must be confirmed by an authorized GDS representative in writing. An exception for one order does not change the policy for other orders. We may decline discretionary return privileges for documented abuse or misrepresentation without withholding remedies required by law.
15. Contact
Garden Dominion LLC DBA Garden Dominion Supply
Email: support@gardendominion.com
Phone: 240-347-7072
Contact us for authorization and the correct return destination before shipping. Business days are Monday through Friday, excluding holidays when GDS is closed. Written requests received outside business hours retain their receipt timestamp for purposes of the request deadline.